Frequently Asked Questions

We hope that the FAQ’s cover everything you need to know about the Document Image Bank, if however, your question is not answered here, please do not hesitate to contact Denise Sebastian on 0117 918 1283.  We also offer in house training to help get you started.

Before you start

What is the Document Image Bank?

The Document Image Bank provides fast, efficient access to the original source of company data.  An online resource with more than 200 million company documents in the following categories:

• - Accounts
• - Returns
• - Officers
• - Change in Registered Office
• - Mortgage Documents
• - Capital
• - New company
• - Liquidation
• - Change of name
• - Miscellaneous
• 
  

  Download the list of documents available in each category.

  
  

Is there a subscription fee?
There is no subscription fee just a minimum purchase of 20 credits (20 documents) costing just £10.00, that is just 50p per document.

 

How do I purchase credits?

Just tell us how many credits you would like and we will raise an invoice and add the credits to your account. The credits do no expire so you can use them as and when you require.

How up to date are the documents?

We receive daily updates from Companies House so you can be assured that we have the most up to date documents.

Do you have historical images?

All images filed since 1995 are available online.  If you need an image that was filed before this date, please contact Mike Sullivan on 02920 261 162, we can normally email the image within 2 hours of your request.

How do I start using the Document Image Bank?

Please contact Denise Sebastian on 0117 918 1283 to set up an online account.  A unique feature of the Document Image Bank is the ability to control your account by nominating an administrator, which is a person within your company who will manage the account.  They will have the ability to add, edit and delete users/groups.  Alternatively, you may decide that you would prefer a member of our team to look after your account.

Looking for more detailed company information?

Jordans is one of the UK’s leading providers of business information, company searches and risk management products.  For further information on the wide range of services we provide, please click here.

Using the Document Image Bank

What are the system requirements for using the image bank?
Ensure JavaScript is enabled in your browser.

I am unable to view the company documents

You will need Adobe Acrobat reader to view images.  Click here to download.

 

I have Adobe Acrobat but the company documents are not displaying?
To view PDF documents within a browser, a specific Adobe add on is required.  If your images are not displaying, this may because the Adobe add on was not installed successfully when you downloaded the Adobe software.  To resolve this problem, please reinstall your Adobe Reader or Professional.

 

If you require any further assistance, please contact Denise Sebastian on 0117 918 1283.

At what point do I use credits?

A credit is used when you view a selected image. When you access an image via the order history page, you will not be charged again.

How do I know when I have used all credits?

We will contact you when your credits are getting low. 

 

Can I access images which I have previously ordered?

In the "My Account" area you will see an "Order History" tab. This enables you to access documents ordered in the last 14 days without being charged again. If you need an image which you ordered over 14 days ago, you will need to access it in the usual way and you will be charged again. Images can also be saved directly to your PC. To assist with invoicing and administration, the order history page displays details of orders placed in the last 3 months.

What’s the difference between an Administrator and a User?

When setting up your account you may chose to select an administrator within your organisation to manage your online account.  A person who is not an administrator is known as a user.

• The Administrator

They have the ability to add/delete & edit all users within their company/group (including resetting passwords).  The administrator can also create/delete groups and assign users to these groups.  This feature helps you keep in complete control.

• The User

The user can only edit their details.  They do not have the ability to add/delete/edit other users/groups.

We would like Jordans to manage our online account.

We are happy to manage your account for you.  We will discuss your requirements when opening your account.

What is a group and how do I create one?

The administrator of your account is able to create a group and can assign users to that group.  This is ideal for larger companies who have personnel in various departments using the document image bank. To add/delete a group, please go to the “my account” area and select the add/delete group button.

I have set up an account but I want to add a new user.

Once your company is set up to use the Document Image Bank, the administrator of that account can add users by entering the “my account” area and selecting the “new” icon in the actions column.

I need to amend my personal details?

If you need to amend your details you can do this by going into the “my account” area and selecting the “edit” icon in the actions column.

An administrator will be able to edit their own details and the details of other registered users within their company/group.

I have forgotten my password.

You can reset your password by clicking on the forgotten password link on the log in page.  Alternatively you can contact your administrator who will be able to reset your password.

I have forgotten my username

Please contact the administrator of your account or contact Denise Sebastian on 0117 918 1283.

 

Please Note: Prices are subject to VAT.