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HMRC down-time criticised

10/April/2012

HM Revenue & Customs (HMRC) has been criticised by business for shutting down large parts of its IT system over the Easter period when many firms will have tried to file tax and accounting returns.

The tax authority's online network will be affected up until today (Tuesday April 10th), or in some cases Wednesday, as it updates its software.

It means self-assessment and PAYE agents and customers will not be able to file tax returns for the new tax year until the services have been upgraded; however, VAT customers were able to file online until midnight on Saturday April 7th.

Phil Orford, chief executive of the Forum of Private Business, said: "Many firms will find it hard to understand why HMRC has chosen to do such a major upgrade to its IT systems at such an important time of the year in the tax calendar."

The tax authority said it was important that periodic upgrades and IT releases took place in order to ensure that its online services were secure and reliable.

 

Jordans Limited, Bristol: 0117 923 0600 London: 020 7400 3333 email:customerservices@jordans.co.uk