Frequently Asked Questions

We hope that the FAQ's cover everything you need to know about our Reports & Companies House Documents, if however, your question is not answered here, please do not hesitate to contact us on 0117 918 1470. We also offer online demonstrations to help get you started.

Online Services FAQ's


Do I need to register to order?

  • You can place an order by credit card without registering to use the site but we do recommend that you sign up so that you can benefit from additional features such as the order history facility.

How do I register?

  • Creating an account is easy; simply complete our registration form and we'll send you an email with a link to verify your account.  You can then start ordering straight away.

What are the payment options?

  • If you already have an existing account with Jordans we will link it to your online registration (this may take 2-3 hours during normal working hours) and your existing payment arrangements will be applied.
  • Pay as you go – you can pay for goods and services on a pay as you go basis by credit card. 
    On account – We understand that regular customers may find it more convenient to pay on account.  To find out more please contact us on 0117 918 1265.
  • Subscription - You can buy our Company Information on a subscription basis – we have packages available which can be tailored to meet any budget.  Contact us on 0117 918 1265 to find out more.

Forgotten your password?

  • Please click here and enter your email address, we will send an email containing a link to enable you to reset your password.

Can I access my recent orders?

  • To assist with invoicing and administration, the My Account area displays details of orders placed via the website for up to 5 years.
  • You can also access company reports ordered in the last month without being charged again.  If there have been any changes since your order we will update the report with the latest information available.

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